Privacy Policy

Overview

Look, we get it - nobody really enjoys reading privacy policies. But this one's important, so we've tried to keep things straightforward and honest.

At Drakario Neternal Hotel, we're committed to protecting your personal information. This policy explains what data we collect, why we need it, and what we do with it. Whether you're booking a lakeside suite, planning your wedding here, or just browsing our site, this applies to you.

By using our website or services, you're agreeing to the terms laid out here. If something doesn't sit right with you, please reach out - we're always open to questions.

Information We Collect

We only collect what we actually need to provide you with great service. Here's what that includes:

Personal Details You Give Us

When you make a reservation or contact us, we'll ask for:

• Name and contact info - so we can confirm your booking and reach you if needed
• Email address - for confirmation emails and special offers (if you want them)
• Phone number - in case we need to sort out any last-minute details
• Payment information - to process your reservation (though we don't store full card details ourselves)
• Special requests - dietary needs, accessibility requirements, that sort of thing

Stuff We Collect Automatically

Like most websites these days, we gather some technical data when you visit:

• IP address and browser type
• Pages you visit and how long you stick around
• Device information (mobile, desktop, tablet)
• Referral sources - how you found us

Guest Stay Information

During your visit, we might note preferences like room temperature, pillow type, or if you're celebrating something special. This helps us make your next stay even better.

How We Use Your Data

We're not in the business of doing anything shady with your information. Here's exactly what we use it for:

Data Sharing

We don't sell your information - period. That's not how we operate. But we do share data with a few trusted partners who help us run things smoothly:

Service Providers

Companies that help us with payment processing, email delivery, website hosting, and analytics. They only get access to what they need to do their job, and they're contractually obligated to keep it secure.

Event Partners

If you're hosting a wedding or conference with us, we might share relevant details with vendors you've chosen - caterers, florists, AV technicians, that kind of thing.

Legal Requirements

If the law requires it or if we need to protect our rights, we may disclose information to legal authorities. We're talking court orders, compliance with regulations, stuff like that.

Business Transfers

In the unlikely event we're acquired or merge with another company, your data would be transferred as part of that transaction (though you'd be notified).

Cookies & Tracking Technologies

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website function properly and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: These keep the site running. Can't really turn these off without breaking stuff.
• Performance Cookies: Help us understand which pages are popular and where people get stuck.
• Functionality Cookies: Remember your preferences like language settings.
• Marketing Cookies: Track your visit across websites to show you relevant ads (you can disable these).

Most browsers let you control cookies through their settings. Just keep in mind that blocking certain cookies might affect how well the site works for you.

Security Measures

We take security seriously. Your data is protected using industry-standard encryption and secure servers. Our payment processing is handled by certified providers who meet strict security standards.

That said, no system is 100% foolproof. While we do everything we can to protect your information, we can't guarantee absolute security. If you notice anything suspicious, let us know immediately.

Your Privacy Rights

Under Canadian privacy laws (including PIPEDA), you've got several rights when it comes to your personal data:

To exercise any of these rights, just shoot us an email at reservations@drakarioneternal.info or give us a call. We'll get back to you within 30 days.

Children's Privacy

Our website isn't designed for kids under 13, and we don't knowingly collect information from children. If you're a parent and think your child has given us their information, please contact us so we can delete it.

For families booking with us, we'll need basic info for any children staying at the hotel (for safety and service purposes), but we handle this through the adult making the reservation.

Policy Updates

We might update this privacy policy from time to time - things change, laws evolve, and we're always looking for ways to improve. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.

If you've got an account with us or you're on our mailing list, we'll also send you an email heads-up about major updates.

We recommend checking back here occasionally, especially if it's been a while since your last visit.

Questions? Get in Touch

If you've got questions about this privacy policy, want to exercise your rights, or just need some clarification on how we handle your data, we're here to help.

We aim to respond to all privacy-related inquiries within 30 days. Your privacy matters to us, and we're committed to being transparent about how we handle your information.